VMworld 2018 Custom Orders FAQ

How do I get access to the ordering pages?

Contact us via E-Mail, but it is faster via Twitter to get the password information, or you can check some of the various social channels like the vExpert Slack and VMTN forums for information.

How long is the window to order these custom made items?

UPDATED:  Currently the order window is through Friday August 10th so we can account for time to produce the items

Will these arrive in time for VMworld?

Unfortunately NO they will not as the initial production run dates accounted for all the production and shipping times to make the conference.

Can I order if I am outside the US?

YES! You can order with a non US billing address but due to the individual cost of international shipping you need to send to a Co-Worker, or many people are using re-shipper services like MyUs.com to facilitate less expensive overseas shipments.  DO NOT ship to a hotel for the conference as these will not be available in time for that as stated above.

Are the items in stock?

No.  All these items are essentially a “Pre-Order” and production will start after the ordering window is closed.  Every item is made specifically at your request and only for you.  You will notice there is a verification you must agree to that you are allowed to have items made for personal use under respective fair use policies.  We only operate in a by-request production model like many other Promotional Products Distributers such as StickerMule.

When will these ship?

All orders will ship within 2-3 weeks after August 10th, 2018 deadline closes.  All orders will ship out in one production batch.

Can I change or cancel my order?

While the order window is open we can make changes or refund an order.  Once the order window is closed and production begins on Monday July 23rd orders can not be canceled or changed since all the work is custom.

Can I track the status of my order?

YES!  You will need to create an account when you checkout, but we send notifications of the following changes to your order and you can also see them on your account dashboard.  You can also add SMS message updates to your order when you checkout, or we can add that to your order after the fact.  We know you want to look up your order status and get updates!

  • Processing (Initial Receipt)
  • In Production
  • Production Complete
  • Shipping Date Scheduled